THE ADMINNAME: Nicholas (Nick) Griego
PROFESSIONAL OF TECHNOLOGYTraining & Skills
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SUMMARY:
- Technical Skills:
- Computer Technology: Troubleshooting/Diagnostics, repairs, upgrades, backups, cloning, workstations, POS systems, servers, raids, and custom builds.
- Networking: Network setup, administration, Cable/DSL/IDSN/Dialup installations, cable runs, termination, routers, switches, WiFi, workgroups, domains, DHCP, TCP/IP, DNS, Window Server 2010 administration.
- Operating Systems: Microsoft Windows XP/7/8/10, WinPE, Mac OS 10+, PCLinuxOS, Linux Mint, Ubuntu.
- Remote Servicing : Window Remote Desktop, Bomgar, VNC, LogMeIn, PC Anywhere, Team Viewer, Go to My PC.
- Support: Help desk, phone support, email, beta testing, and technical writing.
- Ticketing Systems: ServiceNow, Remedy, FreshDesk, Zendesk.
- Security Systems: Setup, wiring, mounting, cameras, and trouble-shooting.
- Audio & Video: Security cameras, webcams, projectors, phones (Avaya & Cisco), home audio/video equipment.
- Database Management: Active Directory, Microsoft Access, File Maker, Lotus Approach.
- Certifications: Comptia A+, Comptia Network +, and Microsoft Certified Professional.
- Technical Certifications: Dell, Lenovo/IBM, HP, Xerox, & Lexmark.
- Software:
- Microsoft Office Suites – Outlook, Word, Excel, Visio, and Project.
- Security – MS Security Essentials, Avast, AVG, Zone Alarm, Norton, McAfee, HiJackThis
- Browsers: Internet Explorer 8+, Firefox, Chrome, Opera.
- FTP: CuteFTP, FireFTP, FireZilla.
- Backup: Raids, Acronis, Norton Ghost, CloneZilla, Genie.
- Digital Graphics : Adobe Photoshop, Illustrator, FrontPage, Dream Weaver.
- Service Applications: Octopus Server Administration, Orion & ITSM
- Management: Quality control management and project management.
- Good Organizational Skills : Including inventory management.
- Typing/Keyboard: 60WPM & 10-Key
- Advanced Math Skills
- Customer Service (Support & Retail)
- Data Entry Experience
- Beta Testing Experience : Beta Tested for the Blackberry, HP (Cellphones), Blizzard (WoW), Sony (EQ2)
resume_-_nick_griego_82520.docx |